We view your choice of our Australian natural and organic skincare as the beginning of a partnership in wellness. We are dedicated to your satisfaction and skin health. Part of this commitment involves having a Returns and Refunds philosophy that is fair, transparent, and easy to navigate, ensuring we handle any concerns with the utmost care.
Our policy permits returns for a full refund within 30 days of the delivery date. We want you to feel completely confident in trying our products. To qualify for a return and refund, the item must be unopened, unused, and in its original packaging with all seals intact. We are unable to accept returns on any products that have been opened or used, as this is essential for maintaining health and safety standards.
Initiating a return is a simple and structured process. Please log into your account on our website and visit the ‘Order History’ section. Select the order containing the item you wish to return and follow the prompts to submit a return request. You will be asked to provide a reason for the return. Once submitted, you will receive a return authorization code and instructions via email. This code is necessary for processing your return.
Every returned item is carefully inspected by our team upon arrival to verify its condition complies with our policy. This inspection process generally takes 3-5 business days. Following a successful inspection, we will process your refund to the original payment method. The original shipping cost is non-refundable. If you received a damaged or incorrect item, we will issue a full refund, including shipping costs, and provide a prepaid return label.
We are delighted to offer exchanges for unopened products that are in their original condition. If you would like to exchange an item, please indicate this preference during the online return request process and specify the replacement product. We will process the exchange as soon as the returned item is received and approved. Standard shipping charges will apply for the new item being shipped. If the exchange is due to an error on our part, we will cover all shipping costs.
This policy is designed with fairness and hygiene in mind. We cannot accept returns that do not meet the stated conditions, including items returned after 30 days, used products, or those without a return authorization code. Final sale items are not eligible for return or exchange. We thank you for your understanding and for partnering with us on your journey to healthier, more radiant skin with the power of Australian nature.